ENPLUG BLOG

Empower and Engage. Everywhere.

Enabling marketers and communicators to create compelling digital signage for TV screens around the globe.

Tag: customer service


Feb

13

2019
6 Tips for Responding to Negative Reviews on Social Media

6 Tips for Responding to Negative Reviews on Social Media

Have you ever been the target of a negative comment on social media or the recipient of a review that’s less than stellar? If so, you’re not alone. Many small businesses are encountering this problem, especially considering how many customers currently use social platforms to...

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Aug

14

2017
Are You Providing “Raving Fans” Customer Service?

Are You Providing “Raving Fans” Customer Service?

An article about providing good customer service may seem like beating a dead horse. Doesn’t every business already know how important this is and, by extension, already provide good customer service? WRONG. Whether every company knows this is not the issue. What is the issue...

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Feb

25

2015
Using Digital Signage to Enhance Customer Service

Using Digital Signage to Enhance Customer Service

Nothing can replace a friendly, helpful (and live) human being when it comes to providing good customer service, but digital signage can enhance it. Anticipating customers’ needs, fostering clear communication, and making the purchasing experience as easy as possible are the hallmarks of good customer...

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